Impact Dashboard

• Increased internal engagement by 30% across ~250 employees
• Maintained ~95% response rate across 450–500 monthly correspondence items
• Reduced late executive and MLA responses by 70%
• Rewrote 43 remedial letters for clarity and accessibility
• TEDx talks coached reaching tens of thousands of views
• Select TEDx talks featured on official TED platform

Leadership & Influence

• Twice promoted within two years in BC Public Service environment
• Currently Acting manager in high-volume communications unit
• Led internal communications governance and systems modernization
• Advised executives during organizational transitions and operational disruption
• TEDx speaker coach and narrative development lead
• Toastmasters expert contributor
• Advisory support to academic leaders and executives through Cascade Institute
• Spearheaded DEL Communications editorial strategy and team execution, maintaining direct, high-level accountability to client leadership and company CEO/Publisher for all deliverables.

Signature Projects

Please note that some BC Government samples have been redacted to comply with BC Government privacy regulations. This does not affect the integrity or meaning of the final sample.

CASE STUDY 1
Service Redesign & Correspondence Modernization

Addressed inefficiencies in the existing correspondence model, including duplication, fragmented ownership, and inconsistent routing, which limited capacity for strategic communications work. Select responsibilities were transitioned from Communications to Client Services to improve workflow efficiency, clarify ownership, and enhance response consistency. Correspondence templates were also modernized, including MLA bullet templates.

The change was delivered in phased stages of awareness, transition, and stabilization, resulting in improved efficiency, clearer accountability, and a reduction in late items, alongside positive staff feedback. This built on experience managing high-volume government correspondence (450–500 monthly items) across ministerial, MLA, executive, and public-facing channels, maintaining ~95% response rates and significantly reducing late MLA and executive responses by 70% through standardized tools and workflows.

CASE STUDY 2
Organizational Change, Continuity & Workforce Stabilization

Supported communication continuity and operational stability during periods of executive transition, sustained workforce turnover, and a five-week labour disruption within a high-volume government environment. In the absence of formal continuity or onboarding communication frameworks, developed and implemented practical, informal systems to maintain communication flow, stabilize internal messaging, and support staff through ongoing organizational change. Led development of onboarding and knowledge-sharing resources to address gaps created by staff turnover and ensure consistency in correspondence processes across a multi-functional team. Supported continuity of service delivery during operational disruption periods, including executive transition and workplace relocation, by maintaining clear, consistent communication across internal channels and supporting information flow between leadership and staff.

CASE STUDY 3
Communication Systems Design & Internal Communications Governance

Phase 1: Internal Communications Improvement (Early Tenure): Upon joining RoadSafetyBC, identified that no formal editorial calendar or structured planning framework existed for internal newsletters, resulting in inconsistent timing, content gaps, and limited alignment with staff information needs. Redesigned and restructured the internal newsletter approach by introducing clearer content planning, improved segmentation, and stronger alignment to employee priorities and operational updates. This established a more intentional and predictable communications rhythm and contributed to a ~30% increase in newsletter readership based on available internal reporting, reflecting improved engagement with internal communications content.

Phase 2: Internal Communications Modernization (Current Work in Progress): Currently supporting a broader internal communications overhaul for RoadSafetyBC as part of an organization-wide modernization initiative. This work involves contributing to the redesign of internal communication systems, workflows, and channel strategy, including the evolving role of SharePoint/intranet as part of the future-state internal communications model. As this initiative is in progress, performance metrics and outcomes are not yet finalized and are part of an active redesign and measurement refresh.

CASE STUDY 5
Editorial – Managing Member Magazines from Concept to Publication

This case study highlights my role in producing the Vancouver Island Construction Association’s annual member magazine (2014, 2015) while working as editor for DEL Communications Inc. From editorial planning and stakeholder management to content development and production, I coordinated contributors, advertisers, designers, and clients to deliver a publication that strengthened member engagement, showcased industry achievements, and supported advertising growth.

CASE STUDY 6
Executive Presence & Speaker Development

Provided executive presence and high-stakes communication coaching for executives, scientists, and public-facing leaders across policy, innovation, and research environments. Coached TEDx Royal Roads University speakers (2024–2025), supporting narrative development, message structure, and delivery performance. Coached TEDx speakers achieved tens of thousands of views, with select talks featured on the official TED platform. Provided advisory coaching through the Cascade Institute for senior leadership and scientists engaging in high-stakes media and public communication. Contributed editorial content to Toastmasters International magazine and participated as an expert panelist and podcast guest on topics including vocal authority, communication effectiveness, and executive messaging.

Writing & Communication

Internal Communications

External & Stakeholder Communications

Executive Communications

Published Writing

Communication Systems Design

Issues Management & Stakeholder Communication